Returns & Refund Policy Effective Date: 01-01-2024
At BioSkinetics Skincare Australia, we are committed to providing premium-quality skincare products formulated with precision, integrity, and care. All necessary information pertaining to each product—including its ingredients, usage instructions, warnings, and expected outcomes—is clearly displayed across multiple sections of our official website to ensure informed purchasing decisions.
We kindly request all customers to review the following Returns and Refund Policy prior to purchase:
1. Product Information and Liability Disclaimer
- All product descriptions, ingredient listings, directions for use, and precautionary statements are prominently listed and accessible on multiple areas of the BioSkinetics Skincare Australia website.
- Each product page contains the statement: “Individual results may vary.”
- This disclaimer functions as a binding consumer acknowledgment that results are subjective and not guaranteed.
- It also serves to limit the liability of BioSkinetics Skincare Australia from any and all complaints, dissatisfaction, or perceived product ineffectiveness.
2. Strict No Refund or Exchange Policy
BioSkinetics Skincare Australia upholds a strict no returns, no refunds, and no exchanges policy under the following terms:
- Change of mind is not considered a valid reason for refund or return.
- Unfavorable reaction to a product, including but not limited to breakouts, irritation, lack of expected results, or sensory preferences (scent, texture, absorption) does not qualify for a return or refund.
- Consumer dissatisfaction based on personal expectations that do not align with the stated product performance shall not be grounds for return, exchange, or refund.
- Minor imperfections in packaging, including dents, scratches, label misalignment, or tamper-proof seals that remain intact, do not constitute grounds for return or refund.
3. Exceptions to Non-Returnable Items
Returns will only be considered in the event of:
- Cracked, shattered, or severely damaged containers upon arrival that render the product physically unusable.
- Photographic evidence must be provided within 48 hours of delivery to support such claims.
- Determination of whether the damage qualifies as rendering the product unusable shall be at the sole discretion of BioSkinetics Skincare Australia.
4. Important Conditions for Damage-Related Return Requests
If a damaged product is received:
- The customer must notify BioSkinetics Skincare Australia by email at bioskinetics@outlook.com within 48 hours of receiving the package.
- Notification must include:
- The original order number.
- A clear description of the issue.
- High-resolution photos of the outer shipping package and the damaged product container.
- Failure to report damage within 48 hours will result in forfeiture of any eligibility for assessment or compensation.
- Upon review, BioSkinetics may issue a replacement product at our sole discretion; however:
- This does not imply any obligation to refund or replace the product.
- A return or replacement shall only be granted as a courtesy and shall not be interpreted as an ongoing warranty or precedent.
5. Final Provisions
- By completing a purchase on our website, you agree to this Returns & Refund Policy in full.
- BioSkinetics Skincare Australia reserves the right to update or amend this policy at any time without prior notice. Continued use of our site or purchases after updates constitute acceptance of the revised terms.
- In the event of any dispute, the governing law shall be that of Victoria, Australia, and any legal proceedings shall be initiated within the jurisdiction of the courts of Melbourne, Victoria.
Contact Us
For further inquiries related to this policy, you may contact:
Customer Service Team
BioSkinetics Skincare Australia
Email: bioskinetics@outlook.com
Website: bioskinetics.com.au