{"id":115,"date":"2025-04-07T15:02:45","date_gmt":"2025-04-07T15:02:45","guid":{"rendered":"https:\/\/bioskinetics.com.au\/?page_id=115"},"modified":"2025-04-07T15:02:45","modified_gmt":"2025-04-07T15:02:45","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/bioskinetics.com.au\/?page_id=115","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Shipping Policy<\/strong> <strong>Effective Date:<\/strong> 01-01-20241<\/h2>\n\n\n\n<p>At <strong><a href=\"https:\/\/bioskinetics.com.au\/?p=24\">BioSkinetics<\/a> Skincare Australia<\/strong>, we are committed to ensuring the secure, timely, and efficient delivery of all skincare products purchased via our official website. Please read the following Shipping Policy carefully before placing your order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Order Processing Time<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All orders are processed during standard business hours: <strong>Monday to Friday, 9:00 AM \u2013 5:00 PM AEST<\/strong>.<\/li>\n\n\n\n<li>Orders placed on weekends or public holidays will be processed on the <strong>next business day<\/strong>.<\/li>\n\n\n\n<li>Please allow <strong>3-7 business days<\/strong> for order processing prior to dispatch.<\/li>\n\n\n\n<li>During peak periods, promotional events, or due to external circumstances, processing times may be subject to slight delays.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Domestic Shipping (Australia)<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We offer <strong>standard and express shipping options<\/strong> Australia-wide via reputable courier services.<\/li>\n\n\n\n<li><strong>Estimated delivery times<\/strong>:\n<ul class=\"wp-block-list\">\n<li><strong>Standard Shipping<\/strong>: 3\u20137 business days<\/li>\n\n\n\n<li><strong>Express Shipping<\/strong>: 1\u20133 business days<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Shipping fees are calculated at checkout based on order value, weight, and destination.<\/li>\n\n\n\n<li><strong>Free standard shipping<\/strong> may be offered on orders over a specified promotional dollar value.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. International Shipping<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>International shipping is currently available to select countries. Shipping availability and rates are determined at checkout.<\/li>\n\n\n\n<li><strong>Estimated international delivery times<\/strong>: 7\u201321 business days, depending on destination and customs procedures.<\/li>\n\n\n\n<li>Please note: <a href=\"https:\/\/bioskinetics.com.au\/?p=60\">BioSkinetics Skincare<\/a> Australia <strong>is not responsible<\/strong> for international customs fees, taxes, or import duties. These are the sole responsibility of the recipient.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Tracking and Delivery<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once your order is dispatched, a <strong>confirmation email with tracking information<\/strong> will be sent to your registered email address.<\/li>\n\n\n\n<li>Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel at the delivery address.<\/li>\n\n\n\n<li>If delivery is unsuccessful due to incorrect address, unavailability, or failure to collect the package from a postal facility, <strong>BioSkinetics Skincare Australia is not liable<\/strong> for delays or redelivery charges.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Address Accuracy<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are required to provide <strong>accurate and complete shipping details<\/strong> at the time of purchase.<\/li>\n\n\n\n<li>BioSkinetics Skincare Australia is <strong>not liable<\/strong> for delayed, lost, or returned packages due to incorrect or incomplete shipping information provided by the customer.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Lost, Stolen, or Damaged Parcels<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once a parcel is marked as \u201cdelivered\u201d by the carrier, <strong>ownership and responsibility<\/strong> transfer to the recipient.<\/li>\n\n\n\n<li>BioSkinetics is <strong>not responsible for lost or stolen packages<\/strong> after confirmed delivery.<\/li>\n\n\n\n<li>If a parcel is <strong>damaged during transit<\/strong>, please refer to our Returns &amp; Refund Policy. Claims must be submitted <strong>within 48 hours<\/strong> of receiving the order, accompanied by photos and order details.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Delivery Delays Beyond Our Control<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>BioSkinetics Skincare Australia is not responsible for delivery delays caused by:\n<ul class=\"wp-block-list\">\n<li>Weather conditions<\/li>\n\n\n\n<li>Natural disasters<\/li>\n\n\n\n<li>Pandemic disruptions<\/li>\n\n\n\n<li>Customs clearance<\/li>\n\n\n\n<li>Postal service delays<\/li>\n\n\n\n<li>Strikes or transport issues<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>We appreciate your patience in such cases and will work with our delivery partners to provide updates and assistance.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. Order Status and Inquiries<\/strong><\/h3>\n\n\n\n<p>For questions regarding the status of your shipment, or to report an issue, please contact:<\/p>\n\n\n\n<p><strong>Customer Service Team<\/strong><br>BioSkinetics Skincare Australia<br>Email: bioskinetics@outlook.com<br>Website: bioskinetics.com.au<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>We appreciate your trust in BioSkinetics Skincare Australia and are dedicated to delivering skincare that arrives fresh, secure, and as expected.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Effective Date: 01-01-20241 At BioSkinetics Skincare Australia, we are committed to ensuring the secure, timely, and efficient delivery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-115","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/bioskinetics.com.au\/index.php?rest_route=\/wp\/v2\/pages\/115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bioskinetics.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bioskinetics.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bioskinetics.com.au\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bioskinetics.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=115"}],"version-history":[{"count":1,"href":"https:\/\/bioskinetics.com.au\/index.php?rest_route=\/wp\/v2\/pages\/115\/revisions"}],"predecessor-version":[{"id":116,"href":"https:\/\/bioskinetics.com.au\/index.php?rest_route=\/wp\/v2\/pages\/115\/revisions\/116"}],"wp:attachment":[{"href":"https:\/\/bioskinetics.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}